Return & Refund Policy

Return requests must be submitted within 30 days of delivery.

To be eligible for a standard return, the item must generally be:

• Unused
• Uninstalled
• In resalable condition
• Complete with the original packaging, labels, accessories, manuals, and components supplied with the product

Proof of purchase or the order number may be required. Submitting a return request does not by itself guarantee approval; each request is reviewed against the terms of this policy.

Customers must contact Cooling Parts Supply before returning a product. Please contact us before shipping any return. Returns sent without prior return instructions may experience processing delays.

To request return instructions, email support@coolingpartssupply.com with your order number and a brief description of the issue.

For returns resulting from:

• Ordering the wrong part
• No longer needing the item
• Compatibility mistakes made by the customer
• Change of mind
• Duplicate orders placed by the customer

the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by applicable law or the return resulted from an error by Cooling Parts Supply.

The customer should use a trackable shipping method. Cooling Parts Supply is not responsible for return packages lost or damaged while being shipped back by a customer-selected carrier, except where applicable law provides otherwise.

If you receive the wrong item, an item damaged in transit, or an item with an apparent defect, please contact Cooling Parts Supply promptly with:

• Order number
• Description of the issue
• Photos of the item
• Photos of the packaging when relevant
• Any other reasonable information needed to evaluate the issue

If Cooling Parts Supply confirms that the return is the result of our fulfillment error, shipping damage, or another issue for which we are responsible, we will provide appropriate return instructions and, when applicable, cover reasonable return shipping costs. Refunds or replacements are issued after the claim has been reviewed.

Because HVAC and refrigeration components can be affected by installation conditions, electrical systems, refrigerant systems, controls, equipment condition, and technician procedures, installed or used products are not eligible for standard change-of-mind returns.

Items that have been:

• Installed
• Energized
• Connected to a system
• Used
• Modified
• Altered
• Damaged after delivery
• Missing components or packaging necessary for resale

may be ineligible for a standard return.

This does not limit any rights or remedies that may apply to products confirmed to have been defective when supplied or any rights provided by applicable law.

Electrical and electronic HVAC components can be damaged by improper voltage, wiring, shorts, incompatible equipment, installation errors, or failures elsewhere in the system. Installation of a component does not by itself establish that the component was defective.

When evaluating a claimed defect, Cooling Parts Supply may request reasonable diagnostic information, such as measured voltages, wiring details, equipment model, or a description of the symptoms observed during installation.

Customers are responsible for verifying that the selected part is appropriate for their equipment and application. Product descriptions, cross-references, and compatibility information are provided to assist identification, but customers and/or their qualified technicians should verify critical specifications before installation.

We recommend that HVAC and refrigeration components be installed by a qualified technician when appropriate. The appearance of a product in a search result, cross-reference, category, recommendation, or compatibility description does not by itself guarantee compatibility with your specific equipment.

After an authorized return is received, Cooling Parts Supply may inspect the product and returned materials. If approved, the refund will be issued to the original payment method.

Processing time by the customer's bank or card issuer may vary after the refund is submitted. Refunds correspond to the amount eligible for refund under this policy.

If you need a different part, contact us so we can review the available options. Depending on the circumstances, the original item may need to be returned and refunded separately.

Please contact Cooling Parts Supply as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed. Once an order has entered fulfillment or shipped, cancellation may no longer be possible and the normal return process may apply.

Cooling Parts Supply does not provide a blanket store warranty. Some products may be covered by a manufacturer warranty. Warranty availability, duration, eligibility, and remedies vary by manufacturer and product. Contact us if you need information regarding possible manufacturer warranty coverage for a specific item.

Please contact us before returning a product. Email support@coolingpartssupply.com with your order number and a brief description of the issue, and our team will follow up with next steps.